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Press release

20.03.2014 | 11639x

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BEUMER Customer Support ensures reliable intralogistic processes world-wide

Machine malfunctions and breakdowns can cause long downtimes, especially in intralogistics, causing production and delivery to come to a complete halt. High-quality systems can help prevent such costly consequences beforehand, but they still require maintenance and service. This is where the BEUMER Group Customer Support experts come in: BEUMER offers qualified maintenance and service world-wide to ensure a high level of system availability. One customer, for example, is Dangote, a cement manufacturer in Nigeria.

The cement manufacturer had made various service agreements with BEUMER Customer Support. "On principle, our agreements are specially designed to meet the individual requirements of the customer", explains Kornelius Thimm, head of Customer Support for BEUMER in Beckum, Germany. In order for them to be optimally tailored to meet the customer"s needs, a BEUMER service technician evaluated all of Dangote"s on-site systems. The agreements can range from only maintenance and inspection to a long-term placement of service personnel on site. BEUMER Belt Management, for example, helps to avoid downtime through regular inspections and timely replacement of bucket elevator belts. The Residential Service comprises technical support, preventive maintenance and inspection, emergency plans, system and process analyses and optimisation as well as spare parts and facility management.

BEUMER specialists work together with the customer to find a sustainable solution. "Our goal is to further improve trouble-free intralogistic processes in order to guarantee value-added material flow", explains Thimm. In this case, the modernisation of the plant was recommended. "We didn"t just want to repair the errors, but actively support the company to meet upcoming capacity and technology requirements", says Thimm. After an in-depth consultation with BEUMER specialists, the belt and the buckets were replaced with the latest heavy-duty technology developed from BEUMER.

Company information

BEUMER Group GmbH & Co. KG

The BEUMER Group is an international leader in the manufacture of intralogistics systems for conveying, loading, palletising, packaging, sortation and distribution. With 5,400 employees worldwide, the BEUMER Group has annual sales of about EUR 1,1 billion. With subsidiaries and sales agencies BEUMER Group provides their customers with high-quality system solutions and an extensive customer support network around the globe and across a wide range of industries. MADE DIFFERENT “Made different” is more than just a buzzword at the BEUMER Group. It’s a corporate philosophy that lets us do what makes sense and not what’s trendy right now. At the center of our philosophy, unlike many short-term profit oriented listed corporations, is the long-term perspective. This approach forms the basis for our leadership in quality, sustainability and innovation. It is the driving force behind a corporate culture defined by motivation, trust and loyalty to and among employees. All of this is only possible because we have preserved ourselves over three generations: our independence. As a family business, we can focus on the long-term business success and develop strategies that pay off in the long term. Be it research and development, personnel policy, corporate strategy, customer service or product quality – the advantages that result from our long-term thinking are visible everywhere in the BEUMER Group.

Last update: 13.06.2023